Frequently Asked Questions

The cost is variable, dependent on several factors including how many bottles are in your order and the destination.

Delivery is scheduled during the checkout process. Scheduling is important because in order to receive your order, an adult (21+) with a government-issued ID must sign for the package. We suggest shipping to your office if you are only home early in the morning or late at night.

Any adult (21+) can sign for your delivery. This includes a friend, relative, co-worker, secretary, roommate, housekeeper, dog-walker, or neighbor.

FedEx Ground delivers in 1-3 business days when an order is placed by 3:00PM the previous business day, based on distance to the distance to the destination. Free Ground Shipping is available on all orders with a subtotal of $150 or more for Registered Customers. Sign in or register to enjoy the free shipping benefit.

You can choose your delivery window at checkout, the time varies by delivery destination.

Same-day delivery is available for select ZIP codes within the Chicagoland area for orders placed before 3:00PM. Next-day delivery is available for orders placed before 3:00PM in select markets.

Enter your ZIP code at checkout to see which shipping options are available in your area.

For some customers, the fastest service may be available through FedEx Delivery Manager or UPS My Choice. Please refer to your tracking number to see which carrier is handling your order.

If you miss your delivery, please use our Contact Us page to reach out for assistance with your order. In most cases, we can reschedule your delivery for another day.

We want to give customers the chance to discover something new. If you try a product from Spirit Hub and are not satisfied, contact us and we’ll help you find what you’re looking for.

To cancel or return your order, call us at 1-800-867-7704 or email our customer service team at help@spirithub.com. Please provide your name and order number.

Your refund will be made within 5-10 business days from the time we receive the unopened product back from you. Once the order has been returned back to us, you will receive an email letting you know that we have received the returned order, the return process is complete, and your card has been credited.

See the full return policy at spirithub.com/returns

If some about your order is not as it should be, please call us at 1-800-867-7704 or send an email to: help@spirithub.com.

If you do not receive a confirmation email, please call us 1-800-867-7704. Or send an email to: help@spirithub.com.

Go to the sign in page on our website and click “Forgot Password?” to retrieve your password.

Yes, there is only one password needed for the website, iOS App, and Android App.

Yes. During Checkout, our system does allow for you to save your address, to make placing future orders more convenient.

We design our systems with your security and privacy in mind. By using proprietary technology, we ensure that all of your information stays in house and will never be sold or released to third-party vendors. We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. Please read our Privacy Policy here if you would like to learn more.

Your BigFish account is now your Spirit Hub account. You can use the same username and password as you did on bfspirits.com.

If you have forgotten your password, you can always recover it by clicking: Forgot Password.

You will be given the opportunity to enter your Promo Code during the Checkout process. (Hint: Try TAKE10 if it’s your first time on the site!)

To begin receiving Spirit Hub emails, that often contain exclusive offers, follow this link to register your email address.

To unsubscribe from our email list, simply click “unsubscribe” at the bottom of the most recent email you received from us.

Unfortunately, we do not at this time. But it is something we hope to offer in the future.

To qualify for Free Ground Shipping on orders over $150 you must be a Registered Customer. Login or register for an account prior to checking out, and the shipping discount will automatically be applied at checkout, where we’ll tell you which shipping options are free.

If you, or someone you know, are having trouble with alcohol, please contact your state or local department of health. A helpful index of state and local DOHs can be found on the CDC website, HERE.