Frequently Asked Questions



Spirit Hub is fully approved to ship craft spirits directly to consumers in the state of Illinois, Nebraska, and North Dakota compliant with all state laws and the 3-tier distribution system. Houses and business offices are both eligible shipping destinations.


We have begun expanding and are now available to ship throughout the states of Nebraska and North Dakota.


Yes. Just like a liquor store, you need to be of legal drinking age to enjoy Spirit Hub. All deliveries must be signed for by an adult (21+) with a valid government-issued ID.


Yes, the delivery address must be in Illinois, Nebraska, or North Dakota and the person receiving the gift of legal drinking age. The person who signs for the delivery must be an adult (21+) with a valid government-issued ID.


We restock our collection on a regular basis. For updates on restocking and new additions, sign up for our email announcements and follow Spirit Hub on social media. (Looking for a specific bottle? Let us know at help@spirithub.com.)


Yes. You can add up to 3 unique sample bottles to any order already containing at least 1 full-size bottle. You will find them at Checkout and can add to your cart there.


No. Sample bottles are only available as additions to orders of full-size bottles.


Visit our Corporate Gifting Program page for details on bulk orders and gifting.


Yes. Phone orders can be placed during business hours by calling 1-800-867-7704.


There are a number of reasons why your payment may not have been accepted. If you believe the issue is because of us, please contact us at help@spirithub.com or call us at 1-800-867-7704 during business hours.


Spirit Hub accepts payment from all major credit cards.


Yes, there is an app! You can create an account and place orders through our Android or iOS apps. Download the Android version here or the iOS version here.


Delivery is scheduled during the checkout process. Scheduling is important because in order to receive your order, an adult (21+) with a government-issued ID must sign for the package. We suggest shipping to your office if you are only home early in the morning or late at night.


Any adult (21+) can sign for your delivery. This includes a friend, relative, co-worker, secretary, roommate, housekeeper, dog-walker, or neighbor.


All orders start at $8.00. Final price is variable based on delivery destination and number of bottles ordered.


You can choose your delivery window at checkout, the time varies by delivery destination.


For all customers, orders placed before 3 p.m. can arrive within 1 business day.

Same Day Delivery is available for the following zip codes when orders are placed before 3 p.m.

60004, 60005, 60006, 60007, 60008, 60009, 60010, 60013, 60015, 60016, 60017, 60018, 60019, 60021, 60022, 60025, 60026, 60029, 60031, 60035 , 60037 , 60038 , 60040 , 60042 , 60043 , 60044 , 60045 , 60047 , 60048 , 60053 , 60055 , 60056 , 60060 , 60061 , 60062 , 60064 , 60065 , 60067 , 60068 , 60069 , 60070 , 60074 , 60076 , 60077 , 60078 , 60079 , 60082 , 60084 , 60085 , 60087 , 60088 , 60089 , 60090 , 60091 , 60093 , 60094 , 60095 , 60101 , 60102 , 60103 , 60104 , 60106 , 60107 , 60108 , 60110 , 60116 , 60117 , 60118 , 60120 , 60123 , 60126 , 60128 , 60130 , 60131 , 60132 , 60133 , 60134 , 60136 , 60137 , 60138 , 60139 , 60141 , 60143 , 60148 , 60153 , 60154 , 60155 , 60156 , 60157 , 60159 , 60160 , 60161 , 60162 , 60163 , 60164 , 60165 , 60168 , 60169 , 60171 , 60172 , 60173 , 60174 , 60176 , 60177 , 60179 , 60181 , 60184 , 60185 , 60186 , 60187 , 60188 , 60189 , 60190 , 60191 , 60192 , 60193 , 60194 , 60195 , 60196 , 60197 , 60199 , 60201 , 60202 , 60203 , 60204 , 60208 , 60209 , 60301 , 60302 , 60303 , 60304 , 60305 , 60399 , 60402 , 60403 , 60404 , 60406 , 60409 , 60411 , 60412 , 60415 , 60419 , 60422 , 60423 , 60425 , 60426 , 60428 , 60429 , 60430 , 60431 , 60432 , 60433 , 60435 , 60436 , 60438 , 60439 , 60440 , 60441 , 60443 , 60445 , 60446 , 60447 , 60448 , 60451 , 60452 , 60453 , 60454 , 60455 , 60456 , 60457 , 60458 , 60459 , 60461 , 60462 , 60463 , 60464 , 60465 , 60467 , 60469 , 60472 , 60473 , 60476 , 60477 , 60478 , 60480 , 60482 , 60487 , 60490 , 60491 , 60499 , 60501 , 60502 , 60503 , 60504 , 60505 , 60506 , 60510 , 60513 , 60514 , 60515 , 60516 , 60517 , 60521 , 60522 , 60523 , 60525 , 60526 , 60527 , 60532 , 60534 , 60538 , 60539 , 60540 , 60542 , 60543 , 60544 , 60546 , 60555 , 60558 , 60559 , 60561 , 60563 , 60564 , 60565 , 60566 , 60567 , 60585 , 60586 , 60599 , 60601 , 60602 , 60603 , 60604 , 60605 , 60606 , 60607 , 60608 , 60609 , 60610 , 60611 , 60612 , 60613 , 60614 , 60615 , 60616 , 60617 , 60618 , 60619 , 60620 , 60621 , 60622 , 60623 , 60624 , 60625 , 60626 , 60628 , 60629 , 60630 , 60631 , 60632 , 60633 , 60634 , 60636 , 60637 , 60638 , 60639 , 60640 , 60641 , 60642 , 60643 , 60644 , 60645 , 60646 , 60647 , 60649 , 60651 , 60652 , 60653 , 60654 , 60655 , 60656 , 60657 , 60659 , 60660 , 60661 , 60664 , 60666 , 60668 , 60669 , 60670 , 60673 , 60674 , 60675 , 60677 , 60678 , 60680 , 60681 , 60682 , 60684 , 60685 , 60686 , 60687 , 60688 , 60689 , 60690 , 60691 , 60693 , 60694 , 60695 , 60696 , 60697 , 60699 , 60701 , 60706 , 60707 , 60712 , 60714 , 60803 , 60804 , 60805 , 60827


We will contact you and set a new delivery window that works best for you.


We want to give customers the chance to discover something new. If you try a product from Spirit Hub and are not satisfied, contact us and we’ll help you find what you’re looking for.


To cancel or return your order, call us at 1-800-867-7704 or email our customer service team at help@spirithub.com. Please provide your name and order number.


Your refund will be made within 5-10 business days from the time we receive the unopened product back from you. Once the order has been returned back to us, you will receive an email letting you know that we have received the returned order, the return process is complete, and your card has been credited.


See the full return policy at spirithub.com/returns


If some about your order is not as it should be, please call us at 1-800-867-7704 or send an email to: help@spirithub.com.


If you do not receive a confirmation email, please call us 1-800-867-7704. Or send an email to: help@spirithub.com.


Go to the login page on our website and click “Forgot Password?” to retrieve your password.


Yes, there is only one password needed for the website, iOS App, and Android App.


Yes. During Checkout, our system does allow for you to save your address, to make placing future orders more convenient.


We design our systems with your security and privacy in mind. By using proprietary technology, we ensure that all of your information stays in house and will never be sold or released to third-party vendors. We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. Please read our Privacy Policy here if you would like to learn more.


Your BigFish account is now your Spirit Hub account. You can use the same username and password as you did on bfspirits.com.

If you have forgotten your password, you can always recover it by clicking: Forgot Password.


You will be given the opportunity to enter your Promo Code during the Checkout process. (Hint: Try TAKE10 if it’s your first time on the site!)


To begin receiving Spirit Hub emails, that often contain exclusive offers, follow this link to register your email address.


To unsubscribe from our email list, simply click “unsubscribe” at the bottom of the most recent email you received from us.


Unfortunately, we do not at this time. But it is something we hope to offer in the future.


Please contact your state or local department of health. A helpful index is located on the CDC website, here:

https://www.cdc.gov/publichealthgateway/healthdirectories/healthdepartments.html or here: https://findtreatment.gov/

Contact Us

Customer Service: help@spirithub.com

Partner Inquiries: info@spirithub.com

Employment Opportunities: careers@spirithub.com

Media and Press: press@spirithub.com

General Inquiries: info@spirithub.com


Want to place a new order? Questions about your existing order?

Customer Service: 1-800-867-7704

Call-In Hours: 9 a.m. - 5 p.m. CST Monday-Friday


Snail Mail: 6428 N Ridgeway Ave Lincolnwood, IL 60712


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